Gain advanced skills you need to configure and maintain Avaya IP Office Release 9.0.

Get a little extra help after class with Avaya Instructor Office Hours! Receive access to Avaya subject matter experts for three months to ensure you master course concepts, gain clarity on specific technology issues, or get answers to last-minute certification questions.

In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. You will also have the opportunity to practice customizing and maintaining the IP Office system and using the IP Office advanced applications.

Course Duration

3 days

What You’ll Learn

  • System security and different access levels
  • System alarms
  • Monitoring and analysis methods using the System Status Application, Monitor, and DTE port
  • Using IPOSS and SSL_VPN
  • Embedded card management
  • LAN and gatekeeper settings
  • Set up IP and voice networking
  • Dial in and remote access
  • Create a small community network (SCN)
  • Mobility and remote worker configuration
  • Create a Voicemail Pro call flow using IVR and text to speech actions
  • Install TAPI
  • Configure Voicemail Pro for a unified messaging system (UMS)
  • Configuration of IMAP services and Exchange for Voicemail Pro
  • Configure Contact Store and record calls
  • Configuration of centralized, distributed, and backup Voicemail Pro

Who Needs to Attend

Avaya associates, partners, resellers, and customers


  • IP Office Technical Basic Implementation Workshop

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • Avaya Certified Solutions Specialist (ACSS) – Small and Medium Enterprise (SME) Communications
  • Avaya Support Professional Specialist (ASPS) – Avaya IP Office Contact Center

Course Outline

1. Avaya IP Office Trouble Shooting

  • Security Administration
  • System Alarms
  • System Status Application
  • Monitoring
  • DTE and Reset

2. Best Practices

  • Best Practices
  • Global Support Calls

3. Embedded Card Management

  • Embedded Card Management
  • Backup and Restore of System SD Card

4. LAN and Networking

  • LAN and Gatekeeper
  • IP and Voice Networking
  • Dial In and Remote Access
  • Small Community Network
  • Mobility and Remote Worker
  • Remote Worker Support for SIP Clients

5. Voicemail Pro Advanced Functions

  • First Steps and Installation
  • Text to Speech
  • Database and IVR
  • TAPI
  • Voicemail Campaigns

6. Web Services

  • Using Contact Store
  • UMS
  • IMAP Services
  • Exchange 2007

7. Voicemail Pro in a Small Community Network

  • Meshed Networking with IPO
  • Centralized Voicemail Pro
  • Backup Voicemail Pro
  • Distributed Voicemail Pro


Lab 1: Administer User Rights and Groups in Security Administration

Lab 2: Use the System Status Application for IP Office Diagnostics

Lab 3: Use System Monitor to Analyze Events

Lab 4: Use the Embedded File Management to Administer Files on the System SD Card

Lab 5: Create and Administer a Small Community Network

Lab 6: Configure Voicemail Pro

Lab 7: Configure Email Setting for Email Text to Speech

Lab 8: Create an IVR Call Flow

Lab 9: Set Up Web Voicemail

Lab 10: Configure a User for IMAP Service

Lab 11: Configure Unified Messaging Service Exchange 2007 Feature

Lab 12: Use Contact Store to Replay Recorded Conversations

Lab 13: Set Up Centralized Voicemail Pro

Lab 14: Set Up Back Up and Distributed Voicemail over a Small Community Network